Office of the President
Feedback Concerns and Responses
Latest Responses
Feedback received September 2025 - February 2026
Posted on: 4/21/26
CONCERN: I would like to respectfully raise a concern affecting Foundation staff. While state employees have access to an employee portal to view pay history, track leave balances, and manage employment information, Foundation employees don't have a comparable system. We rely on paper pay stubs/manual record-keeping. This creates a meaningful gap in employee experience for staff working side-by-side in support of Fresno State’s mission.
Addressing this gap would align with campus priorities. Thank you for your consideration, and Go ’Dogs!
RESPONSE: We recognize that Auxiliary organizations operate under separate systems than the state's system and this has created differences in employee self-service access. Auxiliary Services is actively implementing Employee Self Service (ESS) within its current system. This will provide Foundation employees (and all Auxilairy employees) with secure online access to pay history, leave balances, and employment information.
CONCERN: Could the Gibson Farm Market stay open past 5 p.m. at least one day a week? With thousands of employees leaving work each day around that time, it seems like a missed opportunity.
RESPONSE: Thank you for sharing this idea. We appreciate campus community members who are looking for ways to support the Gibson Farm Market. We do review and adjust our hours periodically based on seasonality and customer demand. At the moment, we are out of peak produce season, and with the Meats Lab renovation underway, our fresh food inventory is more limited than usual. This combination does not currently support extended evening hours. We will continue evaluating our hours as product availability increases, especially during corn season.
CONCERN: Move the annual Day of Giving back to the fall semester and during the pay period. Most staff like to contribute, but can't when the day is in the middle of the month such as March 18.
RESPONSE: Thank you for the feedback and for supporting Fresno State. We moved Day of Giving to the spring after research showed fall and winter campaigns compete with calendar year-end appeals and Giving Tuesday. Our first March Day of Giving in 2025 became the most successful in university history.
We recognize employees are paid on different schedules - state employees on the first of the month and auxiliary employees mid- and end-of-month. To ensure everyone has a convenient opportunity to participate, we will explore options such as an early giving window for faculty and staff, potentially aligned with a March Red Friday as we plan for Day of Giving 2027.
We are grateful for your engagement and generosity.
CONCERN: I didn’t know where to submit this concern, but a bathroom stall from the women’s restroom by Lab School Room 134 is missing a toilet seat (lid).
RESPONSE: Our Facilities team has taken care of this issue. For a more timely response, please submit a work order.
CONCERN: CSU Voices won't let non-alumni sign up.
RESPONSE: Thank you for your feedback. Fresno State and the CSU are deeply grateful for the strong advocacy provided by all who support our students and campuses. If you are not a CSU alum, you may choose to identify as a "supporter" when signing up.
CONCERN: We are in desperate need of a parking garage. The parking is impossible. It is very frustrating to begin the day this way.
RESPONSE: Thank you for sharing your concern. We are hoping to start working on a new Campus Master Plan next year and a review of parking needs will be included.
CONCERN: Fresno State is in need of updated policy and actions to improve scooter safety. Current policies in place do little to deter or discourage drivers from speeding through pedestrian traffic at an unsafe speed.
RESPONSE: The campus has established a committee to review scooter policies and make further recommendations to improve safety. More details will be provided prior to fall 2026.
CONCERN: I'm a commuter and military spouse and the schools choice to not observe holidays that are federally recognized impacts me alot with child care. On Columbus Day, for instance, I can't receive child care because all base facilities and schools are closed. Is there a way to bring more awareness to this issue and ensure that I'm not negatively impacted if I miss class and didn't have support that could watch my child?
RESPONSE: Thank you for sharing your experience. We recognize the challenges of balancing your academic responsibilities as a commuter, military spouse, and Parent Scholar, particularly when University schedules do not align with federally observed holidays.
In some cases, these holidays are observed at alternate times to support extended campus closures, such as during winter break. We understand this can create childcare challenges for student parents, as well as for staff and faculty with school-aged children.
We encourage you to communicate with your instructors as early as possible to share your circumstances and explore potential flexibility. While accommodations may vary, many faculty are willing to work with students when they understand the situation.
You may also wish to explore our on-campus childcare program, Programs for Children, which operates in alignment with the University’s schedule and may provide an option for ongoing care.
CONCERN: I am concerned that department class schedules prioritize faculty personal lives over the needs of students. Tenure-track faculty often request compressed schedules, which limits their on-campus presence. When faculty are rarely on campus, students lose essential mentorship and access to resources.
RESPONSE: Course scheduling at Fresno State is a multi-layered process designed to prioritize student progress toward graduation. Scheduling is not determined by individual faculty preference alone, but through several levels of review including: initial department scheduling; college-level review; and university-level review by the scheduling office. The campus continues to evaluate scheduling alignment with student needs, and is using input from students surveys to refine schedules and modalities.
Faculty workload and responsibilities are guided by APM 337, and include both direct instruction and advising, curriculum development, and committee service. It is important to note that faculty work is not limited to classroom hours or to the campus. Faculty are held accountable for their responsibilities through regular peer reviews, student ratings of instruction, annual evaluations through the probationary process, and periodic post-tenure reviews.
Students' specific course needs (subject, time/day etc.) can be communicated to the department that offers the subject matter for assistance.
CONCERN: Will the Chicano/Latino commencement ceremony be available to watch virtually, and
will Fresno State be addressing the current ICE immigration fears?
RESPONSE: Fresno State is deeply committed to ensuring that our graduation ceremonies are a
safe, inclusive, and celebratory environment for all graduates and their families.
We understand that concerns regarding immigration enforcement can cause significant
stress, and we have established protocols and resources to support our community.
If immigration enforcement activity were to occur on campus, Fresno State would follow
the requirements of the California SAFE Act, including notifying the campus community
through official University communication channels. To learn more about the SAFE Act
and immigration resources on our campus, please visit our immigration resources website. In addition, all ceremonies at the Save Mart Center, including the Chicano/Latino
Commencement Celebration, are live-streamed via the Fresno State commencement website.
CONCERN: Parking lot P16 exiting on the south side is super dangerous. Can some of the meters on the west side of Maple Ave be taken out on either side of the entrance/exit to give people the ability to see cars coming? Also, could larger vehicles like big trucks not be allowed to park in the meters so it is not as dangerous to drive down the road?
RESPONSE: Traffic Operations is currently working with Facilities Management to redesign and reconstruct P16. As part of that process, possible improvements to the southern exit and the nearby metered parking spaces will be considered to help address visibility and safety concerns. In the meantime, we recommend using one of the northern exits, especially during peak traffic times.