Office of the President
Feedback Concerns and Responses
Latest Responses
Feedback received March 2026 - August 2026
Posted on: 9/30/26
CONCERN: Regarding the Years of Service Awards; 5/10/15/20yrs+, would you consider giving a more practical gift of recognition to employees besides a transparent plaque? Maybe something like a $20 Gift Certificate to the Kennel Book Store?
RESPONSE: The topic of awards that are physically symbolic and representational of an achievement, vs. awards that provide a more practical use such as apparel or a gift card, comes up on occasion, and you are not alone. As a result of a 2024 Chancellor’s Office travel and hospitality audit, the campus is required to ensure that the procurement of gift cards (for retirement gifts, incentives, program awards, etc.), irrespective of the value, are considered taxable wages to an employee. Despite physical symbolic/representational awards also being immensely popular, Human Resources will look into an appropriate way to survey employees about different ways to recognize and award years of service.
CONCERN: There is currently one person to process Concur reimbursements for the entire university,
which makes the process slow. Concur has been down for several weeks with no notice.
Please address this issue. Thank you.
RESPONSE: At the time this question was submitted, the CONCUR system was in the initial phase of transitioning to the new systemwide platform and while we made every effort to minimize disruption of payments. If you are still experiencing delays, please reach out to John Fugatt at jfugatt@mail.fresnostate.edu.
CONCERN: Any plans to move Vintage Days back to its original location at Maple Mall?
RESPONSE: This is a decision made because of the State Fire Marshal. The Maple Mall does not have sufficient fire lanes for such a large event. Moving Vintage Days back to Maple Mall would require major changes to the current infrastructure.
CONCERN: Please send out a reminder to staff that on the Friday of Vintage Days, parking is not enforced.
RESPONSE: We will forward your suggestion to our Traffic Operations team.
CONCERN: Something must be done to deter people from parking backwards.
RESPONSE: Diagonally parked vehicles must be parked facing into parking spaces. Our Traffic Operations team issues tickets to those who are not in compliance. Parking backwards is allowed in other parking stalls.
CONCERN: I was wondering why commencements aren't run over a three day period? With the many volunteers and employees who work this massive event, some working doubles and time and a half, it would make more sense to have larger gaps in between each college? Doing so would also make it a more positive experience for family and friends who attend graduations and those who are working the event.
RESPONSE: Unfortunately, spreading commencement over three days would drastically increase the cost.
CONCERN: I really appreciate the adjusted Summer schedule that we get every year. I wonder if it would not also be possible to have the same schedule during the Winter break so we can leave before it gets so dark outside while there are no students here?
RESPONSE: At this time, this is not an option. If you have any safety concerns in walking to your vehicle at night, please be sure to call Traffic Operations for an escort and to inquire about the best trail/sequence of blue light emergency phones on campus that are stationed between your building and your vehicle.
CONCERN: I would like to share a concern about the air conditioning in UC 100. The HVAC system has not worked reliably for several years. Our supervisor has submitted multiple work requests, and Plant Operations has been responsive in attempting repairs. We appreciate their efforts, but it appears the unit likely needs replacement.
RESPONSE: The aging A/C unit serving UC 100 is scheduled for replacement later this year. The new system will connect the University Center to the Central Utility Plant, providing more reliable and efficient cooling for the space.
CONCERN: I would like to raise a concern regarding the ongoing management of card swipe access requests across campus. Is there a campus plan to address outstanding card swipe requests and provide departments with clearer timelines for resolution?
RESPONSE: Facilities Management is working closely with Technology Services and our card access vendor, Illumia (formerly Transact), to integrate and implement a new card access software platform across campus. We anticipate beginning the implementation process within the next several months.
CONCERN: We appreciate your commitment to in-person student access, but we respectfully request that you expand staff telecommute options to two days per week year-round, or—at a minimum—during off-peak periods like summer and academic breaks.
RESPONSE: Telecommuting is a program that the campus reviews thoughtfully each year. Thank you for this suggestion and we will include it the next time that our Telecommuting Program is reviewed for possible change and/or update needs.
CONCERN: My idea is to have a drawing at the end of each semester which would include a prize for the winning student. You could have runner-up prizes as well. One of the requirements for entry could be to limit it to students who are taking a minimum of 15 units that semester. It would not be the most points, but the more activities or things you did on campus would increase your entries in the drawing.
RESPONSE: We will bring your idea to the Retention Improvement Committee.